- 40% of all application downtime is configuration-related. (Forrester)
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- 90% of software projects are completed late, 66% are deemed failures and 30% are scrapped. (Standish Group, 2008)
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- Home-grown applications can represent up to 90% of some organizations’ application mix; these applications experience up to 115 configuration changes a week – or more than one every 90 minutes. (Managed Objects survey, 2007)
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- Subtle configuration drift and configuration bloat are realities operations staff face not just during deployment but also when diagnosing production outages. Phurnace is certainly attempting to solve a real problem area in enterprise Java systems management. (Vishy Venugopalan, The 451 Group, 2008)
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- While 83% of CEOs expect substantial change within their enterprises, only 61% report that they’ve accomplished change successfully in the past. This “change” gap has nearly tripled since 2006. (IBM Global CEO study, 2008)
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- IT departments must spend significant time provisioning and deploying resources to meet the demands of their businesses. Just as other areas of organizations must, IT departments need to work on labor-reducing automation to keep up with the increasing needs of their firms. (Evelyn Hubbert, Forrester, 2008)
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- The annual costs of system downtime (based on survey respondents) is $40.7 million ($18.2 million in annual productivity loss and $22.5 million in annual revenue loss). Overall downtime costs average 3.6% of revenue, a significant number, and one likely to surprise many large organizations. Applications account for the biggest slice - 32%, or $12.9 million annually, and the bulk of that cost ($9.6 million) comes from outages. Focusing on the source of application outages could save many large organizations a significant amount of money. (Infonetics Research, 2004)
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- Recent research suggests that when one looks across industry sectors and organizational size, from the low mid-tier to the large enterprise, the average cost of a single hour of application downtime is about $45,000. That cost can be exponentially higher for high-value and transaction intensive verticals, such as financial services, where application outages can cost millions of dollars each minute. (Enterprise Management Associates, 2008)
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- Application downtime is caused almost 60% of the time by application configuration problems. (Enterprise Management Associates, 2008)
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- Today’s CIOs are challenged more than ever to control costs and quickly achieve returns on technology investments. 84% of technology organizations are planning to implement a data center transformation (DCT) project in the next 12 months, primarily to lower costs and reduce business risk. (Hansa | GCR CIO survey, 2009)
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- CIOs who approach Data Center Transformation initiatives with a focus on business needs can significantly reduce time to value for today’s technology investments while laying the foundation for future growth. (John Bennett, worldwide director, Data Center Transformation Solutions, Hewlett Packard, 2009)
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- Only 27 percent of CIOs believe that they have the right number of skilled people to meet business needs. (Gartner CIO survey, 2008)
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- One of the top nine most contentious IT issues is that business expectations for IT have outstripped IT’s internal capability to deliver. (Gartner, 2008)
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- An expense that typically is not considered when it comes to measuring the total cost of application outages is the time highly-skilled IT workers spend troubleshooting problems. And organizations that don't have the visibility needed to pinpoint potential weaknesses, such as a database approaching capacity, before they materialize visibly have to start the process manually. They need to convene teams of experts—database administrators, network engineers, application owners, and security managers—to try to determine why Web application performance is deteriorating at an increasing rate. Now, add the cumulative costs of several such calls every month or, at larger enterprises, every week, and you’ll see that, over time, these meetings steal away significant budget. (Motti Tal, OpTier, in ZDNet, 2008)
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- Unfortunately, the complexity of troubleshooting applications isn't going to wane any time soon. Consider the growth of interdependencies and complexities introduced by growing technologies such as virtualization, SOA, and enterprise Web 2.0—all of which are very dynamic and real-time in nature. Many add an entire additional layer of abstraction, which further increases the difficulties in maintaining service levels and availability. (Motti Tal, OpTier, in ZDNet, 2008)
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- According to a recent IDC survey, 84 percent of IT organizations see automation as a top investment priority that will help deliver on critical business outcomes. Automation can improve change management, reduce cost, and increase the availability of IT services. This is particularly relevant as the same survey found that 77 percent of IT organizations expect the number of changes made to their infrastructure to increase by at least 10 percent in 2009. (IDC, 2008)
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- When software applications go down, it can cost businesses a fortune. Research by Forrester suggests that, for 42% of organizations, the cost of downtime is above $100,000 an hour. Respondents reported: 33% estimated the hourly cost to be between $10,000 and $100,000; 25% estimated between $100,000 and $500,000; 13% estimated costs to be between $500,000 and $1 million; and 4% estimated the cost to be greater than $1 million per hour. The research also revealed that 67% of enterprises either did not know or could not provide an estimate of the financial cost to the business of IT downtime. (Forrester)
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- 46.7% of CEOs are most concerned about speed, flexibility and adaptability to change. (Conference Board CEO Challenge survey, 2008)
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- Cloud computing providers will only be successful if they focus on deep management and automation technologies. To deliver highly available services, cloud computing providers and enterprise IT organizations should leverage technologies that automate operational processes and reduce the risk of human error that could cause downtime and damage customer satisfaction. (Gartner, 2008)
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- With 70% of typical IT budgets allocated to run existing IT applications and infrastructure, only 30% is available for new initiatives. (IBM Global CEO study, 2008)
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- In a survey, 600 senior-level IT infrastructure and operations management professionals, respondents overwhelmingly cited “increased rate of change and the pressure to move faster," and “increasing pressure on costs" as the two most critical pressures faced by their teams. Configuration management is a foundational IT competency for managing these challenges. (Gartner, 2007)
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